Collections Clerk – Cape Town Fastway Couriers cape Town
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Location: Parow, Western Cape
Company Name: Fastway Couriers
Employment Equity: Non EE/AA
Advertised by: Private
Job Type: Full-Time
ull job description
Collections Clerk – Cape Town
Location: Cape Town
Position: Collections Clerk
Employment Type: Permanent, Full-Time
Salary: Market Related
Reporting to: Operations Manager
About the Role
We are looking for a proactive, organised and detail-oriented Collections Clerk to join our Operations team. The successful candidate will be responsible for coordinating and managing the daily collections process, ensuring all customer collection requests are assigned, monitored and completed within agreed service level agreements (SLAs). This role plays a vital part in supporting operational efficiency, maintaining collection visibility and delivering excellent customer service.
Key Responsibilities
Assign all daily collection requests to the relevant couriers.
Monitor outstanding collections and proactively follow up with couriers to ensure collections are completed within SLA.
Ensure failed collection scans are captured using the correct reason codes.
Liaise with customers regarding collection requests, delays and queries.
Coordinate and follow up with third-party couriers.
Monitor collection reports and investigate outstanding or overdue collections.
Prepare and distribute weekly collection KPI reports.
Analyse collection performance and identify opportunities for improvement.
Train and support couriers on correct collection scanning and failed collection procedures.
Monitor scanning compliance and escalate recurring issues to the Operations Manager.
Print courier runsheets.
Assist the Operations Manager with ad hoc operational duties.
Ensure parcels are handled safely and in accordance with company procedures.
Deliver exceptional customer service and maintain professional communication with customers, couriers and colleagues.
Ensure compliance with company policies and Health & Safety requirements.
Minimum Requirements
Previous experience in an administrative, customer service or logistics environment.
Computer literate with strong Microsoft Office skills.
Proficient in Microsoft Excel.
Excellent verbal and written communication skills in English.
Strong attention to detail and organisational skills.
Good telephone etiquette.
Ability to work under pressure and meet deadlines.
Ability to build and maintain effective relationships with internal and external stakeholders.
Clear criminal record.
Key Competencies
Customer Focus
Communication
Teamwork
Problem Solving
Adaptability
Continuous Improvement
Honesty and Integrity
Safety Awareness
Attention to Detail
Why Join Us?
This is an exciting opportunity to become part of a dynamic operations team where your contribution will directly impact customer service and operational excellence. We offer a supportive working environment with opportunities for learning and career growth.
How to Apply
Interested candidates are invited to submit their CV together with a brief cover letter detailing their relevant experience to cpt.finance@fastway.co.za
Please note: Only shortlisted candidates will be contacted.
Work Location: In person
- Listing ID: 35442